Frequently Asked Questions

There will be a $100 administrative fee on all approved refunded transactions, as NC DMV allows.

Classroom instruction will be for 30 to 50 students per session.

No, you do not need a temporary license to start driver ed

The completion time depends on age, scheduling flexibility, and instructor availability. Typically, each student is done with the classroom portion and behind-the-wheel lessons within 4-6 weeks.

You must be at least 14.5 by the first day of the driver's ed class.

You can reset your username or password on our website by clicking the "Forgot your Username or Password?" link on the login page.

Visa, Mastercard, Discover card, American Express, Cashier Check, Venmo, Paypal or Cash.

If you pay with PayPal, you can choose a four-installment payment plan.

Yes, we are licensed by the State of North Carolina Division of Motor Vehicles (DMV) to teach classroom and behind-the-wheel training to all age groups. We are also insured and bonded.

If you cannot keep your scheduled Behind-the-Wheel driving appointment, notify The Smoots Driving Academy or the instructor at least 24 hours before. Failure to do so will result in a $30 rescheduling fee.

The required educational benchmarks will be met upon completing the 30-hour coursework or as determined by the instructor of record.

Yes, we do offer home pick-up and drop-off.

• Basic Vehicle Control: Understanding vehicle functions, steering, braking, and acceleration.
• Turning and Parking: Proper techniques for making smooth turns, three-point turns, and parking (including parallel parking).
• Lane Changes and Merging: Safely changing lanes, merging onto highways, and navigating traffic.
• Navigating Intersections: Handling different types of intersections, stop signs, and traffic signals.
• Defensive Driving: Techniques to anticipate and respond to potential hazards, emphasizing safety.
• Highway and City Driving: Handling various traffic situations, including busy streets, residential areas, and highway driving.
• Speed Management: Maintaining appropriate speeds in different driving conditions.
• Observational Skills: Enhancing your ability to monitor your surroundings, check mirrors, and understand road signs.
• Emergency Situations: Learning to safely manage emergency stops, skidding, or mechanical failures.

No more than two students at a time.

Should you need to reschedule a lesson, you may do so by logging into your account on our website. You must cancel or reschedule at least 24 hours in advance to avoid a $50 late cancellation fee.

No, our vehicles have safety features (passenger brake, passenger mirror, student driver signs, etc.) that don't come in standard cars.

No, you are covered under our commercial insurance during all behind-the-wheel training.

Log in to your student account on our website. Choose an available time and your preferred instructor.

This depends on your scheduling flexibility and instructor availability. You can take one 2-hour behind-the-wheel lesson each day and schedule up to three driving lessons in advance. 

Our vehicles have safety features (passenger brake, passenger mirror, student driver signs, etc.) that don't come in standard cars.

Yes, we do! The Smoots Driving Academy offers a defensive driving course taught by AAA-certified instructors.

We offer 4-hour, 6-hour, and 8-hour Defensive Driving courses, depending on your specific needs and requirements.

This course is designed to help drivers improve their driving skills, reduce points on their licenses, and address traffic violations. Depending on state regulations and insurance providers, participants may be eligible for a point reduction upon successful completion.

This course is strictly for licensed drivers who have received a traffic violation and need to fulfill a court-ordered or DMV requirement.

Yes, all instructors at The Smoots Driving Academy are certified by the DMV of North Carolina and are AAA-certified for teaching the Defensive Driving course.

We primarily offer in-person courses. Online courses may be available if pre-approved by the referring agency (e.g., the court or DMV).

Yes, you will receive a completion certificate, which can be submitted to the court, DMV, or your insurance company, depending on your purpose for taking the course.

The cost varies depending on the course duration (4, 6, or 8 hours). Please call us for specific pricing details.

Participants should bring a valid driver's license and any required documentation (e.g., court or DMV forms). A workbook will be provided.

To register, please call The Smoots Driving Academy directly. Our staff will guide you through the registration process.

Yes, many insurance providers recognize the Defensive Driving Course for premium discounts. Please check with your provider for eligibility.